Customers can return only those products on our website that have not been customized. Returns can be only made within 10 days of receiving the products. In case of returns, it would be sole discretion of www.i3giftingsolution.com to accept the returns, the customer agrees not to dispute the decision made by the company.
a) For replacement / refund customer need to send us the product back within 10 days after delivery of the products else warranty will be void and customer will not be entitled for any replacement or refund as delay would consider as usage of product by customer.
b) We will replace the product once we receive the original shipment from customer within the mentioned time frame. Replacement will be done if we found that the claim of the customer is correct after verification.
Photographs will be required for the dispute. Damaged goods will be reviewed within 10 days after the claim and replacement product will be sent within a week. If we are not able to replace the product we will then refund the money in full.
c) Customer can cancel the product before shipment through mail. And product will be canceled in a 2 working days and full amount will be refunded through Check/Bank Transfer after reviewing the return case.
d) The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10-15 working days but in case of payments by cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
e) This policy is only for customer in India and we won't be able to provide exchange returns or refunds to our international customer due to prohibitive shipping cost. If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
f) Damaged or defective goods will be replaced free of cost, whereas if a customer wants to replace because of other reasons a Rs. 1000 courier charges will be applicable.
We will refund the money the way the payment was made.
If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account.
If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.
How do I return an item purchased on www.i3giftingsolution.com?
Returns are easy, simply follow these steps
Contact us and provide Order ID details.
Customer Support will confirm the return request and will inform you about the pickup process.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. We do not charge extra for returns and all replacements/pickups are done free of cost.
a) What are the delivery charges?
Delivery charges are free.
b) What is the estimated delivery time?
The estimated time of delivery is mentioned on every product page. It may differ from one item to another. Please read below for an explanation of delivery estimates:
c) These items will also be mentioned as "In Stock". For all areas services by reputed couriers the delivery time will be 3 to 6 business days. For other areas (Jammu & Kashmir), orders will be sent by registered post through the Indian postal service which may take 1-2 weeks depending on the location. Business days exclude public holidays and Sundays.
d) How will the delivery be done?
We process all deliveries through reputed couriers and, wherever we can, through our logistics partner. if there is no courier service available in your area, we will ship government registered book post or speed post.
Delivery times are estimated only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. Sometimes orders may take longer to fulfill and certain services may be removed during our seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather. If your delivery does not arrive when expected, please contact us on firstname.lastname@example.org. Please note that if your delivery does not arrive within 30 days of dispatch confirmation you are entitled to a refund. Please see our cancellation and returns policy for details of how to apply for a refund.
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